Ladies and Gentlemem! It's time for the Team Rubicon army of supporters to unite once more!
Remember our little 'incident' with American Airlines? Where they initially charged me for extra bags full of medicine on my flight to Haiti? Well, because of your outcry they reversed those charges and wrote me (aka US!) a personal letter of apology.
Well, Big Business is at it again, and Sprint-Nextel does not want to waive the roaming charges incurred on my cell phone while in Haiti. I just got off the phone with a very nice lady named Jackie, tonight's floor supervisor, who said, "my hands are tied."
Well Jackie, that's okay, because you were kind enough to give the Team Rubicon masses the email address of your CEO, DAN@SPRINT.COM. Dan has an 'executive escalation team' that handles these sorts of things.
So here's what I need you to do- write Dan, and ask him kindly (emphasis on KINDLY) to remove the $188.26 in charges on my bill. Simply put "Team Rubicon Haiti Reimbursment" in the subject line, and then fire away. It might help to add that T-Mobile and ATT already reimbursed other members of the team.
Thanks, and don't say we don't pinch our pennies at Team Rubicon!