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This blog exists only as an archive. It is a journal that serves as a window into my life as a Marine combat veteran serving in Iraq and Afghanistan; it was written with no filter, no politics and no agenda. Please feel free to follow my journey from beginning to end. Welcome to my life.

Saturday, January 16, 2010

American Airlines Charges the team for overweight bags!!

While I am sure the agent was constrained by rules, sometimes it is more important to do the right thing than to do things right. I don't know what the total cost was but I am sure it is significant. Maybe if enough people complain, something will be done.

Use this link to email a complaint


FLT AA 1901 from LAX

11 comments:

  1. Hope things go more smoothly from now on. Thank you for doing such a good thing for Haiti.

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  2. when complaining should we use Jake's name or Team Rubicon?

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  3. I just tried to shame them. Hope it worked.
    Jake's mom ~ Chris

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  4. I got the following email back from AA: I wanted to write back and say "what part of he is in Haiti running a medical team did you not understand?"

    January 18, 2010

    We're glad you took the time to write to us on behalf of Jacob Wood. We would be happy to follow up with you upon receipt of written consent by the individual mentioned in your correspondence. Please have Mr. Wood contact us in writing by either sending us an email via www.aa.com/customerrelations, or they can write us at:

    Customer Relations
    American Airlines
    PO Box 619612, MD 2400
    Fort Worth, TX 76155
    Fax: 817-967-4162

    Ms. Williams, we regret any inconvenience; however, the privacy of all our passengers is very important to us.


    Sincerely,

    Deanna L. Mudd
    Customer Relations
    American Airlines

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  5. Regina, do you mind if I post this response at the top of the blog?

    Badgerdad

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  6. please feel free to post it wherever you think it will be most effective!

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  7. This is a repost from the other "AA Bags" thread in case some have not seen it...
    I am a pilot for American and notified our Flight Office of the situation with bag charges. One of the Chief Pilots in NY got back to me this afternoon and told me that there is now an IMMEDIATE embargo on excess bag charges into Port Au Prince, Santiago, Santo Domingo and Puerto Plata. I suggest getting back to AA and asking for the bag charges to be reimbursed ASAP. Good Luck and Godspeed!

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  8. Jake and Team Rubicon, please be aware that American Airlines is doing everything possible to get relief into Haiti. We are working close with the Red Cross and like agencies to get in medical professionals, supplies and aid.

    http:/www.bit.ly/AAHaiti2

    The extra baggage restraint is in place due to the fact that a plane can only hold so much cargo.

    We are working hard to accommodate everyone and their bags to Haiti. Our Customer Relations department will work with you further on this concern and we apologize for the inconvenience.

    - Chris @ AA

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  9. Thanks for taking the time Chris.

    Jeff Wood, Team Rubicon

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